Privacy Policy

Who we are

Spidee.ai is operated by Spidee Pty Ltd (ACN 698 234 589), a website design and build service for small businesses based in Australia. If you have questions about how we handle your information, email us at hello@spidee.ai.

What information we collect

We collect information you give us directly when you use our service:

• Contact details — your name and email address when you sign up or contact us.
• Business information — your business name, industry, location, and other details you share in our intake form. We use this to generate your website.
• Payment information — billing details when you pay for the Build or Care Plan. We do not store your card number or payment credentials. All payment processing is handled by Stripe (see below).
• Usage data — basic analytics about how you use our site (pages visited, time spent). This helps us improve the service. We use privacy-friendly tools that do not track you across other websites.

How we use your information

We use your information to:

• Generate and deliver your website.
• Communicate with you about your project (status updates, questions, revisions).
• Process your payment and manage your subscription if you are on the Care Plan.
• Send you occasional product updates or offers — you can unsubscribe at any time.
• Improve our service over time.

We do not sell your information to third parties. We do not use your business details to train AI models for sale to others.

Stripe and payment data

Payments are processed by Stripe. When you pay, your card details go directly to Stripe — Spidee.ai never sees or stores your full card number, CVV, or expiry date.

Stripe is a PCI-DSS compliant payment processor. You can read Stripe's privacy policy at stripe.com/privacy.

Who we share your information with

We only share your information with third parties when necessary to run the service:

• Stripe — payment processing.
• Firebase (Google) — we use Firebase to store your account and project data securely.
• Netlify — we host your website on Netlify's infrastructure.
• SendGrid — we use SendGrid to send you transactional emails (e.g. design ready, site live).

These providers process your data on our behalf under their own privacy policies. We do not share your information with advertisers or data brokers.

Data retention

We keep your account information for as long as your account is active. If you cancel your Care Plan or your project is complete, we retain your data for up to 2 years in case you return or have a billing question.

After that period, or on your request, we delete your personal information from our systems.

Your rights and deletion requests

You have the right to:

• Ask what information we hold about you.
• Request a copy of your data.
• Ask us to correct inaccurate information.
• Ask us to delete your account and personal data.

To make any of these requests, email hello@spidee.ai with the subject line "Privacy request". We will respond within 14 days.

Cookies

Our marketing site uses minimal cookies for analytics. Our app (app.spidee.ai) uses a session cookie to keep you signed in. We do not use advertising or tracking cookies.

Security

We take reasonable steps to protect your information — including encrypted connections (HTTPS), access controls, and using reputable infrastructure providers. No system is 100% secure, but we take the protection of your data seriously.

Changes to this policy

We may update this policy from time to time. If we make significant changes, we will email you. The "last updated" date at the top of this page shows when it was last revised.

Contact

Privacy questions or requests: hello@spidee.ai